Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule: Full-Time | Monday–Friday
About Us
Hanson Medical Services is a mission-driven primary care clinic committed to improving the health and well-being of individuals and families throughout our community. We offer compassionate, comprehensive care and pride ourselves on our patient-first approach.
Position Overview
We are seeking a friendly, organized, and compassionate Patient Advocate to join our front office team. As a key first point of contact for our patients, the Patient Advocate plays a vital role in delivering a welcoming and efficient experience—from check-in to check-out. This position requires excellent communication skills, attention to detail, and a passion for patient-centered service.
Key Responsibilities
Greet patients in person and by phone with professionalism and warmth
Schedule, reschedule, and confirm patient appointments using our EMR system
Check patients in and out, verifying demographics and insurance information
Collect co-pays and other payments as needed; provide receipts and documentation
Assist patients with paperwork and answer questions about clinic procedures
Communicate effectively with clinical and administrative teams to ensure a smooth patient flow
Maintain confidentiality in accordance with HIPAA and clinic policy
Support care coordination and follow-up activities as directed by the provider or care team
Qualifications
High school diploma or equivalent (required); associate’s or medical office training (preferred)
Previous front desk or customer service experience in a medical setting strongly preferred
Strong interpersonal and communication skills
Proficiency with computers and ability to learn electronic medical records (EMR) systems
Ability to multitask, stay organized, and maintain a calm, positive demeanor
Bilingual (English/Spanish) a plus, but not required
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