Job Description

Patient Advocate

Float - Philadelphia, PA 19109

Overview

Salary Range $27.54 - $27.54 Hourly Position Type Full Time Education Level High School Category Health Care

Description

Equal Opportunity Employer

The mission of the Health Federation of Philadelphia is to promote community health by advancing access to high-quality, integrated, comprehensive health and human services. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status. This commitment applies to all aspects of the Health Federation of Philadelphia's employment practices, including recruiting, hiring, training, and promotion.

JOB SUMMARY

The Prescription Assistance Program helps uninsured or underinsured patients obtain needed medications through programs offered by pharmaceutical companies that provide these medications at no cost to eligible patients. An employee in the Patient Advocate position is responsible for coordinating assistance applications for patients, acting as a liaison between various medical providers and pharmaceutical companies, advocating for patient concerns, and solving problems.

JOB SPECIFICATIONS

Responsibilities/Duties

• Assist patients with applications for medications for their completion/submission directly to pharmaceutical companies.
• Track pending receipt of medications. Sort and package medications for patient pick-up.
• Contact patients when medications arrive
• Distribute medications to patients. Document medications distributed to patients in RxAssist
• Complete refills for patients:
  • Update data in RxAssist
  • Track refill receipt/contact patients for pick-up
• Assess patients for Social Determinants of Health (SDoH)
• Other duties as assigned

Qualifications

Education: Minimum Education: High School Diploma or equivalent; some college or bachelor's degree preferred.

Skills/Experience

• Must have knowledge of client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client's pursuit of goals.
• This job requires empathy, compassion and an understanding of the cultural and socioeconomic backgrounds of the AHS patient population.
• The position requires skills in developing professional relationships with various AHS staff and community organizations to easily link patients to services.
• Ability to track patients assisted and services provided, using activity log.
• Ability to effectively interview and engage patients in appropriate services.
• Timely response to patients, staff, and outside inquiries; frequent daily monitoring of voice mail, e-mail, and correspondence.
• Timely preparation of activity logs, and submission of monthly statistics.
• Excellent customer skills are mandatory for this position.

Work Environment: Standard office setting with extended periods at work station and periodic use of office equipment.

Position Type and Work Schedule: Monday through Friday 8:00 am to 4:30 pm, or as directed by Administrator.

Travel: N/A

Physical Demands: N/A

Salary and Benefits : Our employees are our most valuable resource, so we offer a competitive and comprehensive benefits package, which can include:

• Medical with vision benefits
• Dental insurance
• Flexible spending accounts
• Life, AD&D and long-term care insurance
• Short- and long-term disability insurance
• 403(b) Retirement Plan, with a company contribution
• Paid time off including vacation, sick, personal and holiday
• Employee Assistance Program

Eligibility and participation is handled consistent with the plan documents and HFP policy.

DISCLAIMER

The Health Federation reserves the right to modify, interpret, or apply this job description in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains "at will." The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.

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